Landscaping Foresthill Service Terms and Conditions
These terms and conditions set out the basis on which Landscaping Foresthill provides garden and outdoor works to domestic and commercial clients. By making a booking, you agree to these terms in full. They are intended to be clear, fair, and practical, and to help set expectations for the landscaping Foresthill service from the first enquiry through to completion of the works. Nothing in these terms affects your statutory rights as a consumer where they apply.
For the purpose of these terms, references to “we”, “us” and “our” mean the landscaping contractor trading under the Landscaping Foresthill name, and references to “you” and “your” mean the client receiving the service. The services may include garden maintenance, lawn care, planting, hedge trimming, ground preparation, fencing-related garden support, soft landscaping, hard landscaping elements, and related clearance or finishing works, depending on the agreed scope. Each project is treated on its own terms, and any quotation or estimate should be read together with these conditions.
These terms are designed for a general service page and do not replace any project-specific agreement, written quotation, or scope of works. If there is any inconsistency between a signed quotation and these terms, the signed quotation will normally apply for the specific project to the extent of that inconsistency. We may update these terms from time to time to reflect changes in business practice, insurance, regulation, or law. The version in force at the time your booking is confirmed will apply to your service unless otherwise agreed in writing.
All bookings for landscaping services in Foresthill begin with an enquiry and a review of your requirements. We may ask for photographs, measurements, site access details, preferred dates, and any special considerations that may affect the work. Where appropriate, we may arrange a site visit before issuing a quotation or estimate. A quotation may be provided verbally or in writing, but only a written confirmation, deposit payment, or other stated acceptance method will create a binding booking.
When you accept a quotation, you must ensure the details are accurate, including the scope of the work, any materials to be supplied, any exclusions, and the proposed timetable. If you request changes after acceptance, we may revise the price, completion date, or both. Any change to the scope must be agreed before the new work begins. We reserve the right to refuse a booking if the site is unsafe, inaccessible, outside our service capability, or otherwise unsuitable for the planned landscaping work.
To confirm a booking, we may require a deposit, written approval, or both. A confirmed booking secures time in our schedule but does not guarantee completion on a fixed date if weather, access, supply issues, or other reasonable factors intervene. We will use reasonable efforts to keep to the agreed schedule for the landscaping Foresthill project, but dates are estimates unless expressly stated otherwise. You are responsible for making sure we have timely access to the site and for removing obstacles that you have agreed to clear before work begins.
Payment terms will be stated in your quotation or invoice. Unless agreed otherwise, deposits are payable before work starts and the balance is payable on completion or at the stage specified for phased works. We may also require stage payments for larger projects, including payments linked to materials ordered, milestones achieved, or sections completed. All prices are in pounds sterling and may be subject to VAT where applicable. If VAT applies, this will normally be shown on the invoice or quotation.
Where materials are ordered specifically for your project, you may be required to pay for them in advance or reimburse them on order. Special-order items, bespoke products, and imported materials may be non-refundable once ordered. If the work is delayed because payment is overdue, we may suspend the project until all outstanding sums are cleared. We may charge interest and reasonable recovery costs on late payments in accordance with the law. Any discounts or promotional prices only apply if confirmed in writing and may be withdrawn if the booking is changed materially.
In the event of non-payment, we reserve the right to retain ownership of any supplied goods to the extent permitted by law until full payment is received. We may also decline further work, withhold final handover documents, or suspend maintenance services where invoices remain unpaid. If you dispute an invoice, you should notify us promptly and provide details of the issue. You must pay any undisputed amount by the due date while the dispute is being investigated. A payment dispute does not entitle you to withhold unrelated sums.
Cancellation rights and charges depend on the type of booking, the amount of notice given, and the costs already incurred. If you cancel before materials are ordered or labour has been scheduled, we may refund any deposit less reasonable administrative costs. If you cancel after materials have been ordered, bespoke items have been cut or prepared, or work has been reserved in our schedule, we may deduct those costs from any refund. For larger landscaping projects, cancellation fees may increase closer to the start date where we cannot reasonably reallocate the time.
If you wish to reschedule, we will try to accommodate a new date, but this is subject to availability and may involve revised pricing if material costs or labour arrangements have changed. We may cancel or postpone a booking where weather conditions, ground conditions, supplier delays, access problems, health and safety concerns, or other circumstances beyond our control make it impractical or unsafe to proceed. In such cases, we will seek to rearrange the work within a reasonable period, but we are not liable for losses caused by a genuine delay outside our control.
For consumer clients, if the service is booked at a distance or off-premises, you may have rights under consumer law in relation to cancellation. However, if you ask us to begin work within the statutory cooling-off period, you may lose the right to cancel once the service has been fully performed, and you may owe a proportionate amount for work already carried out. We will provide any required information about this where applicable. These rights operate alongside the practical cancellation terms for our landscape services and do not limit them unlawfully.
We will carry out the agreed works with reasonable skill and care, using appropriate materials, equipment, and methods for the task. Natural variation is expected in many landscaping works, including differences in plant growth, colour, texture, weathering, and finish. Ground levels, drainage, seasonal conditions, and pre-existing site characteristics can affect the final outcome. Unless specifically included in the quotation, we do not guarantee the future survival of plants, lawn establishment, or the long-term performance of natural materials beyond any written warranty we provide.
You are responsible for ensuring the site is ready for work unless we have agreed to prepare it. This may include clearing personal items, securing pets, identifying underground services where known, and providing accurate information about boundaries, shared access, drainage, or hidden hazards. We may rely on the information you provide, and we are not responsible for issues arising from inaccurate, incomplete, or delayed information that you supplied or failed to supply. If we discover a hidden defect or unexpected condition, we may pause the work and discuss the options with you before proceeding.
Our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of enjoyment, loss of data, or losses arising from third-party actions beyond our reasonable control. Where we are liable for a proven breach, our total liability will normally be limited to the amount paid or payable for the specific work giving rise to the claim, unless law requires otherwise.
We maintain appropriate public liability cover and, where relevant, employers’ liability cover, but insurance does not mean every risk is accepted. You should protect valuable items, fragile structures, and personal property near the working area. We are not liable for pre-existing defects, unstable surfaces, concealed utility lines, or damage caused by a condition that existed before we started, unless we were negligent in the way we carried out the work. If you want us to protect or move specific items, this must be agreed in advance and may incur additional charges.
Waste produced during landscaping Foresthill work, including soil, grass cuttings, prunings, timber offcuts, old turf, and packaging, will be handled in line with applicable UK waste regulations. We will separate, store, load, transport, and dispose of waste responsibly, and we may use licensed waste carriers or authorised facilities where required. If the quote includes waste removal, this normally covers only the type and volume of waste described in the quotation. Additional waste, contaminated material, or waste requiring special handling may be charged separately.
Where waste remains your property or is not included in our quotation, you must make suitable arrangements for its lawful removal. You must not ask us to remove hazardous, controlled, or prohibited waste unless we have agreed in advance that we are licensed and insured to handle it. We may refuse to take waste that we reasonably believe is unsafe, illegal to transport, or outside the agreed service. If you ask us to leave waste on-site for later collection, you accept responsibility for its safe storage and final lawful disposal unless otherwise stated.
Both parties must comply with health and safety requirements during the performance of the services. You must tell us about any known risks, including underground services, contamination, asbestos, buried obstructions, unstable retaining structures, or wildlife concerns that could affect the works. We may stop work immediately if we believe continuing would be unsafe. If specialist testing, permits, or third-party approvals are required, these may be your responsibility unless the quotation expressly says otherwise. Delays caused by compliance checks or site restrictions do not amount to a breach of contract by us.
We may use subcontractors, suppliers, or associated tradespeople to complete some or all of the work. Where we do so, we remain responsible for managing the agreed service, but we are not liable for delays caused by supplier shortages, transport issues, or events outside our reasonable control. We may also make reasonable adjustments to the order of tasks, provided that the overall project outcome remains broadly consistent with the quotation or agreed specification. Any material deviation will be discussed with you before the work is changed.
If a dispute arises, both parties should first try to resolve it informally and in good faith. You should give us a reasonable opportunity to inspect any alleged defect or incomplete item and to propose a remedy. Where appropriate, we may return to correct an issue, provide replacement materials, or offer a proportionate refund. This does not affect any legal rights you may have under consumer legislation. Failure to allow a reasonable inspection or remedial opportunity may affect the outcome of any claim.
These terms, any quotation, and any written variation agreed between the parties form the entire agreement relating to the landscaping services we provide, subject to mandatory legal rights. If any clause is found to be unenforceable, the remainder will continue in force. A failure by either party to enforce a right immediately does not waive that right. No person other than the parties to the contract has any right to enforce its terms unless the law gives them that right.
We may assign or transfer our rights and obligations under these terms where reasonably necessary for business, administrative, or legal reasons, provided this does not materially reduce your rights. You may not transfer your booking or contract to another person without our written consent. Any notice required under these terms should be given in writing and will be treated as received when reasonably delivered to the other party. We may communicate by email, text, or post where appropriate, subject to any agreed communication preferences.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the booking, the services, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By confirming a booking with Landscaping Foresthill, you acknowledge that you have read, understood, and agreed to these terms and conditions for the supply of landscaping and related outdoor services.
